Frequently asked questions
Can I just show up or do I have to make a reservation?
Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable for the clients. They allow us to notify if there are changes to the tour due to weather, etc.
What should I wear? What do I need to bring?
Recommended items and attire information can be found on the Equipment page.
Is there a safe place where to store my items?
Storage information can be found on the Location page.
What happens in case of bad weather?
For safety reasons, excursion routes may be altered, reduced in length or in some cases canceled (and refunded), according to the prevailing sea and weather conditions.
In case of steady rain, very strong wind, rough sea or forecasts predicting inclement weather, tours may be canceled at our discretion, and fully refunded. It's also possible to postpone the tour for another day, according to availability.
Light rain, bad weather forecasts, changeable weather, scattered clouds, light wind or temperatures (they never get extreme here, and it's always possible to go kayaking with the right equipment we provide) will not be an accepted reason to get a refund in case of cancellation from clients.
What is your refund and cancellation policy?
A 100% refund will be provided only in the case of:
- Client cancellation with a 24 hours advance notice at least.
- Tour cancellation due to bad weather (at our discretion - see "what happens in case of bad weather" question).
In case of no-show, reschedule or cancellation made from clients less than 24 hours prior to tour date will receive no refund or credit and the full tour cost will be charged.
How do I reach you?
How to reach us information can be found on the Location page.
Which methods of payment do you accept?
Credit and debit cards are accepted for online bookings.